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CUSTOMER GUIDELINES

We’ve established these guidelines to ensure safety, maintain clarity, and deliver lasting cleanliness. By scheduling our service, you acknowledge and agree to these standards.

PREPARATION FOR CLEANING:

To optimize our service quality, we kindly request the following preparations:

  • Clear away dishes for thorough sink cleaning.
  • Tidy up to enhance our cleaning efficiency.

PRICING/PAYMENT:

  1. Cancellation within 48 hours incurs a 50% fee.
  2. Rescheduling over 48 hours in advance may lead to rate adjustments. (Example: If you skip a bi-weekly cleaning, your next cleaning will be billed at the monthly rate. If you skip a monthly service, a 40% charge of your rate will be applied to the next cleaning.)
  3. We provide advance notice of any rate changes.
  4. Tips are appreciated through various platforms, payment due on the service day.
  5. Payment via Credit Card on file.

SCHEDULING:

  • Receive a reminder 2 days before service.
  • Our service hours are 8:30 a.m. to 5:00 p.m., with a one-hour estimated arrival window.
  • Rare cancellations may offer the next service at 25% off due to specific conditions.

SERVICE:

  • Certain areas considered biohazard won’t be cleaned.
  • Tidying enhances efficiency; extra $25 fee for extended pickup.
  • Additional cleaning requests require three days’ notice.
  • Inform us of allergies or special product requests.
  • We guarantee satisfaction and offer re-cleaning within 24 hours for areas of concern.

ENTRY:

  • Provide code or be present during cleaning to avoid cancellation fee.
  • Key under mat or unsecured place releases us from post-cleaning liability.

PETS:

  • Secure large/skittish pets during cleaning for safety.
  • Animal feces won’t be cleaned for cross-contamination prevention.

EMPLOYEE SOLICITATION:

  • The agreement prohibits soliciting our staff for similar services.
  • Violation leads to immediate termination and a $2,500 training fee.

PHOTO RELEASE:

  • Property may be photographed for quality assurance.
  • Photos won’t contain personal/sensitive information.
  • Images may be used for promotion; denial possible by emailing us.

EXCESSIVE CLEANING FEES & REGULATIONS:

  • Unforeseen situations incur additional fees; client approval sought.
  • $35 charge for excessive cleaning; $150 fee per bodily fluid presence.
  • Unsafe properties won’t be cleaned.

LIMITATION OF LIABILITY:

  • Certain valuable items can’t be cleaned due to insurance regulations.
  • Damage must be reported within 24 hours of the last cleaning.
  • Repair/replacement cost considered for damaged items.
  • We have height and furniture movement limitations.

TERMINATION OF SERVICES:

  • To cancel service, email us 48 hours or less in advance; cancellation fee applies.

We provide termination notice for discontinuation of our services.

Your understanding and cooperation with these guidelines greatly contributes to a seamless and satisfactory cleaning experience.

Privacy Policy

Who we are

Our official website address is: https://www.caribbeancleaningsrq.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We are so thankful to have you as a part of the Caribbean Cleaning Family! We have made the decision effective 10/1/2023 TO NOT LONGER PROVIDE VACUUMS in homes.

We have made this decision to protect your health as we do not want to cross contaminate germs from one house to the next. We will still empty and deodorize your vacuum after every use. Many clients have asked for this change as well as suggestions for purchasing vacuums. Below are just a few suggestions!

There is no need to spend major money on vacuums! Please note, we are looking for lightweight, and easy maneuverable vacuums. No large vacuums as these are difficult for our staff to handle in your home. We suggest an all-in-one corded Shark vacuum that is used for hard floor surfaces as well as carpeting. They can be found at Walmart, Amazon or from the Shark website.

We would like to thank everyone for understanding during these times!

If you have any questions please feel free to give us a call at 941-447-0303. i.e. how to maintain your vacuum, washing filters, cutting out hair in roller emptying canisters, where to shop, etc. We hope this helps and are looking forward to sparkling your home for many years to come!

Kind Regards,

Linda Centeno, Owner

Caribbean Cleaning SRQ

Shark Rocket Pet Pro Corded Stick Vacuum with Self-Cleaning Brush roll

Shark® Vertex™ UltraLight Corded Stick Vacuum with DuoClean® PowerFins™ and

Self-Cleaning Brushroll